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Having this certification helps people work easily with Microsoft's products, from Office products, such as Word and Access to advanced server technologies. This is not only important for IT specialists but office managers are often the first people called when employees face technical difficulties. Office managers having an MCTS certification in the products which the company uses the most would be well-qualified to deal with the most basic queries an employee might have, and a good number of the advanced questions, as well. A certification for support desk workers is also available, as well, that can be of great help for those employees and the people they try to aid.

At the same time, the MCSA-Microsoft Certified Server Administrator-certification is suitable for those people responsible for managing the day to day operations of Windows Server technologies. These certifications permit to have specialization in security or messaging. These two particular tasks are as important as the general administration is. If a company is lucky enough to have two administrators, having one specialize in each field can save a great deal of money in support calls to outside contractors. These certifications require the person who bears them to pass very difficult tests and are assurance that the person is well-qualified for their position.